At Commixo, we want our professionals to have a positive experience using our platform. This Refund Policy explains the conditions under which subscription payments may be refunded.
1. 10-Day Refund Guarantee
Commixo offers a 10-day refund period for eligible subscription purchases. If you are not satisfied with your subscription, you may request a refund within 10 calendar days from the date of your initial subscription payment.
To request a refund, contact our support team with your registered email address and payment details.
2. Refund Eligibility
To be eligible for a refund:
- Your refund request must be submitted within 10 calendar days of your initial subscription payment.
- The request must relate to an eligible subscription purchased directly through Commixo.
- You must provide sufficient information to identify your account and payment.
Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
3. Subscription Renewals
The 10-day refund guarantee applies to the initial subscription payment only. Recurring subscription renewal payments are generally non-refundable unless required by applicable law or approved by Commixo under exceptional circumstances.
You may cancel your subscription at any time to prevent future renewal charges. Cancellation does not automatically guarantee a refund.
4. How to Request a Refund
To request a refund, contact Commixo through the contact information provided on our website. Include:
- Your registered email address.
- The date of payment.
- Your payment receipt or transaction reference.
- A brief explanation of your request.
Commixo will review your request and notify you of the outcome.
5. Refund Processing
Once a refund is approved, Commixo will initiate the refund to the original payment method. The time required for the funds to appear in your account depends on your bank or payment provider.
6. Changes to This Policy
Commixo reserves the right to update this Refund Policy when necessary. Any changes will be published on this page with an updated effective date.
7. Contact Us
For questions about this Refund Policy or to submit a refund request, please contact Commixo using the contact details available on our website.